During the interview, nurses use their observation to uncover data that may be denied or downplayed.

• A. Assessment
• B. Observation
• C. Planning phase
• D. Health history

Answer: (B)

Observation during the interview is a crucial data-gathering skill because it helps reveal information the patient may deny or downplay. People often minimize symptoms, omit risky behaviors, or forget details, but nonverbal cues—facial expressions, posture, movements, eye contact, tone of voice, and overall affect—can tell a different story. By noting these cues, a nurse can prompt clarification, reconcile inconsistencies, and build a more accurate picture that informs safe, effective pharmacologic care. Planning focuses on goals and interventions, and health history gathers past conditions and meds; neither emphasizes the active use of observed cues during the interview to uncover unspoken data.